The delivery charge applying to your order shall be set out at the time you checkout. Delivery Charges are based on the following criteria:
- Delivery within 20-mile radius of our unit in Wembley is free for orders over £50 - Saturday and Sunday Only
- Delivery within 20-mile radius of our unit in Wembley Less than £50 will attract Delivery charge of £10 per order.
- Free Delivery is only on Saturday and Sunday.
- For Monday - Friday deliveries please call the Helpline on 0208 965 5145 to discuss your requirements.
- Food will be delivered Chilled between 12pm - 6pm
If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you made the original order. If, however, you are adding new items to your order, the price charged will be the price quoted at the time you amend the order. The delivery charge shall be amended and applied in accordance with our delivery charges criteria as above.
We will debit the total cost of your order, including any delivery charge or packaging cost that may be applied, from your debit or credit card at the time you place your order.
If you would like to collect your order from our kitchen then that can be arranged. Usual opening hours apply and we need 48hr notice of your order. Orders have to be collected within 48hrs of collection date.
If nobody is available at the primary delivery address (nominated by you at the time you place your order) to take delivery of the order, we will leave notification of the delivery instead either to the secondary delivery address or secure place (nominated by you at the time you place your order).
Our deliveries are made with “no signature required”. In the event that nobody is available to take delivery of your order at either your primary or secondary delivery address or you ask us to leave your goods unattended at a secure place, Sapna Caterers Ltd expressly disclaims all liability that may arise in consequence of the delivery being left unattended, including, without limitation, theft, tampering or contamination, however caused.
If your delivery is refused or not accepted at a recipient’s address, we cannot take responsibility for this and cannot offer a free replacement box.
Events outside our control, for example, extreme weather conditions, may occasionally mean we are unable to deliver your goods at the time agreed. In these circumstances, we will contact you as early as possible to rearrange the delivery time. In such an event, our liability to you shall be limited to the price of the goods ordered and the cost of delivery.